Unparalleled Customized Support

Remote support

If you have a session key, or know the name of the representative you're working with, you can click here to be connected directly.

Becoming a part of the Qualpay community  

Application Process

Our application process is easy. Our support team makes it even easier. Our online application is flexible and supports all the different ways you may want to interact with your customer. Our goal is to give you the range of resources you require to respond to your particular business requirements. You are also always updated with real-time email notifications about the status of your application from the time you first apply for our services to the moment your payment system is up and running.

On-Boarding

Our unparalleled support actually starts even before you become our customer. Our attention to your specific needs begins with a no-obligation custom interchange audit and cost comparison of your current processing statements. Through this audit and cost comparison, we can see if you are paying the lowest transaction rates for which you qualify based on such criteria as the payment types you process, the industry within which you work and the markets that you serve.

Customer Support

We provide you with the kind of concierge-like support that's designed to answer your questions and concerns as quickly and expeditiously as possible. To that end, we have real people ready with real answers to help you. They're experts who truly know their stuff and are available Monday through Friday from 6 am to 4 pm Pacific Time to receive your calls (844 282 0888). Or send us an email. We promise to respond within three hours. Meanwhile our Knowledge Base is an online source of information and details about payments processing that can be accessed for free at any time.